FAQ

Can I get samples of your fabrics before I buy my bag?

Absolutely! Because your custom-made bag cannot be returned, we encourage you to request samples first to be sure you love the combination. We are always available to consult about colors, it’s our favorite part of the job!

What does “limited edition” fabric mean?

All of eThreads’ fabrics are purchased in small amounts that sell quickly. The good news is that there is a 99% chance no one else in the world will have your bag. The bad news is that if you put a bag in your wish list or shopping cart and wait too long, the fabric may be sold out by the time you’re ready to buy.

Why are some fabrics only available on smaller bags?

Great question! Because our fabrics are limited edition, when they are running low we have to pull them from the big bags. If you see your favorite fabric on a smaller bag only, that means it’s close to selling out!

What’s your shipping rate?

All small bags ship within the domestic United States for an $8 flat rate. If you order additional or larger bags, $1-$4 may be added to your order, this includes shipping and handling fees.

Do you ship outside the US?

Yes! We ship all international orders with a flat rate of $20.

I can’t wait! When will my custom-made bag be ready?

We create every bag within 1-2 weeks of your order. During certain rush periods and the holidays some orders can take 3 weeks to complete.  We know you’re excited to meet your fabulous new bags and we work diligently to create your custom-made order as quickly as possible. You will be notified by email when your bags have shipped. Rush delivery may be available; contact us for more details.

What’s your return policy?

Custom Designed Bags: Because your bag is made-to-order, returns are not allowed. If you have any questions about colors, designs, sizes, or would like to receive a sample of any fabrics or zippers before ordering, contact us and we’ll get back to you toot sweet.

How can I contact you?

If you have any questions, concerns or suggestions, please contact us. The best way is by email. Please send a message to contact@elementalthreads.com and we will get back to you as quickly as possible, usually within a few hours.

Got social media? Leave a message on our Facebook page or Twitter account.

Got mail? Send it to: eThreads / 1953 Massachusetts Ave, #451 / Cambridge, MA 02140

Can I wash my bag?

Most likely, it depends on the fabric. Most cotton and canvas fabrics are machine washable, but the specialty fabrics may not be. In general, we recommend turning the bags inside out (just like your favorite jeans). Of course, remove all that fancy hardware first. All bags can surely be spot cleaned. When in doubt, ask us.

Where are your bags made?

Every bag is handmade in our Boston, MA studio.  Each piece is cut, pressed, pinned, stitched and packed proudly in the USA.  We love what we do and you will too.

What’s your warranty?

We stand by our stitches. eThreads’ bags are made with layers of sturdy lining and have reinforced stitching at all major stress points. We use high quality materials and perform thorough quality checks on our products. Because the bags are made with fabric, there could be a natural wear over time. Though we can’t guarantee the lifetime of the fabric, we can guarantee the stitches. Should anything go awry with the construction of the bag, please let us know and we’ll fix it.